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If you aren't already doing so try logging into your Email via MyLJMU or Outlook via microsoftonline.com
Login with username@ljmu.ac.uk and your current LJMU password.
If your still having difficulty double check that you are entering the correct username and password (don't forget passwords are case sensitive). If you need to reset your password go to LJMU - My Account.
For guidance on setting up email on mobile devices see the following webpage.
If you are still having problems, please contact the Library.