Answered By: John Germain Last Updated: Oct 24, 2024 Views: 3556
Answered By: John Germain
Last Updated: Oct 24, 2024 Views: 3556
If you have set up your security questions as part of the Activate Account procedure, and you have a valid university card you can use one of these Forgotten My Password methods depending on whether you are on or off campus.
Resetting your forgotten password off-campus
- Go to My Account
- Select Forgotten My Password
- Enter your name as it appears on your registration documents
- Your password must be at least 10 characters long
- Passwords are case sensitive and cannot be the same as any 10 previously used
- Enter your details into the required fields
Please note: You will need your LJMU card to complete this process.
Resetting your forgotten password on-campus
- Go to a Network PC
- From the login screen select Forgotten My Password
- Select the arrow next to Forgotten My Password
- Enter your name as it appears on your registration documents
- Your password must be at least 10 characters long
- Passwords are case sensitive and cannot be the same as any 10 previously used
N.B
Only the following characters are permitted in LJMU passwords:
- A – Z
- a - z
- 0 – 9
- @ # $ % ^ & * - _ ! + = [ ] { } | : ' , . ? / ` ~ " ( ) ; < >
- Blank space
Please note: You will need your LJMU card to complete this process.
If you have not set up security questions, or if you do not have a valid LJMU card, please Contact the Library.
Related Questions
Browse Topics
- IT Support
- Electronic Resources
- Discover
- About the Library
- Borrowing
- Copyright
- Reading list
- Using the Library
- Electronic Library
- Research Support
- Inter-Library Loan
- Visitors
- Endnote
- Printing & binding
- Digital Scanning Service
- Partner College
- Suggest a book purchase
- Reservations
- Returning
- Collaborative partner
- Copying & Scanning
- Academic Skills
- Library Account
- IT Access
- Customer Services
- Mobile Devices
- Software
- Referencing
- Canvas
- Special Collections
- Graduation
- eDoc
- VR Headset