Answered By: John Germain
Last Updated: Oct 24, 2024     Views: 3556

If you have set up your security questions as part of the Activate Account procedure, and you have a valid university card you can use one of these Forgotten My Password methods depending on whether you are on or off campus.

Resetting your forgotten password off-campus

  • Go to My Account 
  • Select Forgotten My Password
  • Enter your name as it appears on your registration documents
  • Your password must be at least 10 characters long
  • Passwords are case sensitive and cannot be the same as any 10 previously used
  • Enter your details into the required fields

Please note: You will need your LJMU card to complete this process.

Resetting your forgotten password on-campus

  • Go to a Network PC
  • From the login screen select Forgotten My Password
  • Select the arrow next to Forgotten My Password 
  • Enter your name as it appears on your registration documents
  • Your password must be at least 10 characters long
  • Passwords are case sensitive and cannot be the same as any 10 previously used

N.B

Only the following characters are permitted in LJMU passwords:

  • A – Z
  • a - z
  • 0 – 9
  • @ # $ % ^ & * - _ ! + = [ ] { } |  : ' , . ? / ` ~ " ( ) ; < >
  • Blank space

Please note: You will need your LJMU card to complete this process.

If you have not set up security questions, or if you do not have a valid LJMU card, please Contact the Library.

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