Answered By: Barry Duggan
Last Updated: Sep 21, 2020     Views: 525

If you have set up your security questions (as part of the Activate Account procedure), and you have a valid university card you can use one of the Forgotten My Password options detailed below:

If you are off campus:

  • Go to the My Account page myaccount.ljmu.ac.uk/
  • Select Forgotten My Password
  • Enter your details into the required fields

Please note: You will need your LJMU card to complete this process.

 

If you are On Campus

  • Go to a Network PC
  • Press Ctrl+Alt+Delete
  • Click Switch User
  • Click on Forgotten My Password
  • Click on the arrow next to Forgotten My Password and fill in the details required.

Please note: You will need your LJMU card to complete this process.

If you haven't set security questions, or have a valid LJMU card you will need to contact the Library.

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