Q. How do I reset my forgotten password?

If you have set up your security questions as part of the Activate Account procedure, and you have a valid university card you can use one of these Forgotten My Password methods depending on whether you are on or off campus.

Resetting your forgotten password off-campus

• Go to My Account 
• Select Forgotten My Password
• Enter your name as it appears on your registration documents
• Your password must be at least 10 characters long
• Passwords are case sensitive and cannot be the same as any 10 previously used
• Enter your details into the required fields

Please note: You will need your LJMU card to complete this process.

Resetting your forgotten password on-campus

• Go to a Network PC
• From the login screen select Forgotten My Password
• Select the arrow next to Forgotten My Password 
• Enter your name as it appears on your registration documents
• Your password must be at least 10 characters long
• Passwords are case sensitive and cannot be the same as any 10 previously used

Please note:

Only the following characters are permitted in LJMU passwords:

• A – Z
• a - z
• 0 – 9
• @ # $ % ^ & * - _ ! + = [ ] { } |  : ' , . ? / ` ~ " ( ) ; < >
• Blank space

Please note: You will need your LJMU card to complete this process.

If you have not set up security questions, or if you do not have a valid LJMU card, please Contact the Library.