Q. How to set up Multi-Factor Authentication (MFA)

1. On a mobile device go to the 'Google Play Store' or 'Apple App Store' and install the ‘Microsoft Authenticator’ app. Make sure it is the ‘Microsoft Authenticator’ app with this icon, it may not be the one at the top of the list.

   

2. On a desktop computer or laptop (not mobile device), go to Microsoft MFA setup.
3. Login with your username@ljmu.ac.uk and LJMU password.
4. On the ‘Additional security verification’ webpage change the dropdown to mobile app.
5. Select Receive notifications for verification.
6. Select Setup and a QR code will appear.
7. Open the Authenticator app on your phone and select Add school or work account.
8. Scan the QR code on the webpage with the phone. You may have to allow the app to use the Camera.
9. On the webpage select Next.
10. The webpage will now try and connect to the mobile app.
11. The mobile app will pop up a notification that has to be Approved.
12. Once that has completed, select Finish.
13. You may have to provide an additional means of verification so provide your mobile number and select Save.

Once you have set up MFA, you can test it is working by going to this LJMU MFA test page. This simple webpage requests authentication through MFA and lets you know if it worked correctly.

Further information, FAQs and how to set up MFA in: LJMU Multi-Factor Authentication.