Answered By: John Germain
Last Updated: Jun 05, 2024     Views: 71

If the Teams app on your Mac asks for the password of an old account and there is no option to logout or login to a different account, then follow these instructions to clear the Teams cache:

  1. Quit Microsoft Teams. 
  2. Open Finder.
  3. From the top menu bar, click Go and select Go to Folder.
  4. In the small Go to the folder window, type or paste ~/Library/Application Support/Microsoft, then click Go
  5. Drag the Teams folder to the Trash. 
  6. Start Keychain Access
  7. In the search field of Keychain Access, enter Microsoft Teams. The results may show Microsoft Teams Identities Cache. If they don't, skip to step 9. 
  8. Ctrl-click Microsoft Teams Identities Cache, then select Delete "Microsoft Teams Identities Cache"
  9. Restart Microsoft Teams. 

Hopefully when Teams starts it will have forgotten the old login and ask for the username and password of an account.

 

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