Q. I have lost my student card, how do I get another one?

Pre-order a replacement ID card

• Visit My LJMU
• Select My Services
• Select Request ID card replacement
• Receive a text or email to confirm barcode has been updated 
• Visit Aldham or Avril Robarts Library during staffed hours
• See details of Semester and Vacation staffed hours below

When can I have a replacement card made during Semester time?

When can I have a replacement card made during Vacation time?

Replacement ID cards that have not been pre-ordered

If you have not pre-ordered a replacement ID card we can produce one for you at Aldham and Avril Robarts Libraries Monday to Friday 9am to 4.45pm only.

Replacement of faulty ID cards

If your card is faulty visit Aldham or Avril Robarts Library during staffed hours. See details of Semester and Vacation staffed hours below.

When can I have a replacement card made during Semester time?

When can I have a replacement card made during Vacation time?

Please note an old card cannot be reactivated once you have been issued with a replacement card.

All replacement ID cards are issued free of charge.