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Our Live chat system is configured to work best on laptops tablets and pcs, if you are using a mobile phone to chat the system may not work correctly. If you cannot see a reply to your chat and are using a mobile phone, please try another device, you can also try a different web browser, we normally recommend Chrome or Edge. If you are still unable to chat with us and are making your query between 8.45am and 7pm (GMT) Monday to Friday or between 10am and 4pm (GMT) on Saturday or Sunday you can call us on 0151 231 3719.