Q. Why can't I access this eBook?

Please note: Partner access to ebooks varies from partner to partner and resource to resource.  Staff and Students from Collaborative Partners may not have access to all library resources.

Technology sometimes throws us a curve ball, but we've found that trying the following will often help you to access the resource:

• Check your account details. Retry with your username in the format username@LJMU.ac.uk and your usual password.
• Clear cookies and cache from your browser. See FAQ: How do I clear my web browser cookies?
• Try a different browser. We sometimes experience compatibility problems between certain platforms and browsers.
• Google the exact error message. You will often find the solution online. 
• Be aware that we rarely purchase all of the eBooks on a particular platform. If it's not listed in Discover, we probably don't have access (but you can contact us to double check).
• Check your eReader software. eBooks in ePub format require Adobe Digital Editions. This is not the same as Adobe Reader, which is used to open PDFs.
• Is the eBook PDF trying to open in a browser's own PDF viewer (e.g. Chrome)? Try changing the browser settings to use Adobe Reader instead.