Q. I'm having trouble accessing eBooks

Technology sometimes throws us a curve ball, but we've found that trying the following will often help you to access the resource:

• Check your account details. Retry with your username in the format username@LJMU.ac.uk and your usual password.
• Clear cookies and cache from your browser. See FAQ: How do I clear my web browser cookies?
• Try a different browser. We sometimes experience compatibility problems between certain platforms and browsers.
• Google the exact error message. You will often find the solution online. 
• Be aware that we rarely purchase all of the eBooks on a particular platform. If it's not listed in Discover, we probably don't have access (but you can contact us to double check).
• Check your eReader software. eBooks in ePub format require Adobe Digital Editions. This is not the same as Adobe Reader, which is used to open PDFs.
• Is the eBook PDF trying to open in a browser's own PDF viewer (e.g. Chrome)? Try changing the browser settings to use Adobe Reader instead.

Please Note: Collaborative partner access to library resources varies from partner to partner and resource to resource. Collaborative Staff and Students (Partner Institutions) may not have access to all library resources.