Answered By: Stuart Macaulay
Last Updated: Jul 12, 2019     Views: 563

Accounts can become locked when users attempt to login several times incorrectly.

This also counts attempted logins from other devices such as mobile phones and tablets - make sure passwords are synchronised or devices are switched off.

Students must wait a full 30 minutes before attempting to log back into a locked account.

If users continue to have problems please contact the library.

Further information is available here.

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